Easy to book an appointment by web, email, or phone. GREAT communication during the booking process, prompt call when the techs were on their way, too. Communication during the routine furnace service call went well, too. I felt unhurried as I asked questions and told them about my furnace’s performance. I got a thorough explanation of what was good and what needed work, and I feel like I paid a very fair price and can now go into wintertime with the confidence that my furnace is ready! Thanks Paul and Cassie!